Return Policy for Magical Egypt Film Purchases
Due to the consumable nature of the products we sell, we regret to inform you that we do not accept returns on film purchases. However, we understand that unforeseen circumstances may occur during shipping, leading to damaged DVDs.
In the event that you receive a damaged DVD, please follow these steps for a prompt resolution:
Take clear photos of the damaged DVD and its packaging.
Email the photos, along with your order number and a brief description of the issue, to [Customer Support Email Address].
Upon receiving this information, our customer support team will assess the situation and provide further instructions on how to proceed. We are committed to ensuring you receive a replacement for any damaged items as quickly as possible.
Please note that this policy is in place to maintain the quality and integrity of our products, and we appreciate your understanding.
If you have any questions or concerns regarding your purchase or our return policy, please don't hesitate to contact our customer support team at vanese@magicalegypt.com.
Thank you for choosing us. We value your business and look forward to providing you with excellent service.